We guarantee that all of Buy Clematis Direct plants from clematis.com to be high quality, true to type, shipped properly and will perform as advertised. If our planting and growing recommendations are followed and your vine does not perform as expected, notify us and we will replace it free of charge or provide the cost of the Clematis as a credit toward a future purchase.
Please adhere to the following guidelines when reporting an issue;
- For plants shipped in the Spring, please contact us by June 30th of that same year.
- For plants shipped in the Fall, please contact us by June 30th of the following year.
If any product was damaged in shipping, please notify us immediately.
Please note that we cannot be held responsible for losses incurred due to extreme weather conditions, neglect, unforeseen acts of nature or ignoring our planting, watering, pruning or general care recommendations.